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Return & Order Change Policy

Changes to Orders


 

Group Buy Order - you may add items if the group buy is still on-going. 

In-Stock Order - You may add or remove items from your order if your order has not shipped.

Address changes -  You may request a change of address as long as your order has not been shipped

 

To request an order modification, you can:
    • Reply to your order email detailing what modifications you want
    • Email us at support@alphakeys.ca
    • Reach out on Discord via DM https://discord.gg/3hxfx936MZ

 

In-Stock Order Cancellations


 

Contact AlphaKeys before your order is shipped to ensure cancellation. 

Refunds will incur a processing fee of 3.5% 

Refunds typically process within 7-10 business days

Refunds cannot be provided to orders that have been shipped

 

Group-buy & Pre-order Cancellations


 

Due to the nature of Group Buys and Pre-orders, cancellations are not permitted.

 

Return policy


 

Returns are carefully reviewed case by case. Evidence must be provided of the wrong product being received, or evidence of a defective product beyond reasonable manufacturing error.