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Return & Order Change Policy
Changes to Orders
Group Buy Order - you may add items if the group buy is still on-going.
In-Stock Order - You may add or remove items from your order if your order has not shipped.
Address changes - You may request a change of address as long as your order has not been shipped
To request an order modification, you can:
- Reply to your order email detailing what modifications you want
- Email us at email@example.com
- Reach out on Discord via DM https://discord.gg/3hxfx936MZ
In-Stock Order Cancellations
Contact AlphaKeys before your order is shipped to ensure cancellation.
Refunds will incur a processing fee of 3.5%
Refunds typically process within 7-10 business days
Refunds cannot be provided to orders that have been shipped
Group-buy & Pre-order Cancellations
Due to the nature of Group Buys and Pre-orders, cancellations are not permitted.
Returns are carefully reviewed case by case. Evidence must be provided of the wrong product being received, or evidence of a defective product beyond reasonable manufacturing error.